* Areas covered: BS1,BS3,BS4,BS6,BS8,BS9,BS14,BS25,BS40,BS41,BS48 .
* Minimum appointment spend £15.
*A Deposit is required at the time of booking to any treatment over the cost of £50.00. This can be made by Cheque, Cash or Bank Transfer and is non refundable if the booking is cancelled within less than 48 hours notice.
* Patch Test : A £5.00 deposit is required for any patch test to cover cost of fuel and time. This is then redeemed against the treatment cost .
* Start Time: We ask you allow us a 10 min leeway either side of the treatment start time to accommodate traffic and set up times.
* Parking: Our pricing excludes the cost of parking. If parking near your premises means paying at a meter then these cost will be expected to be paid by you.
* Lighting: If you have booked eyelash extensions/ waxing or manicures / pedicures, please select a spot in your home that is well lit. That way our therapist will be able to offer you the best service possible.
* Let’s make some space: We need a space c. 3.5m x 1.5m (12’ x 5’) with at least 1 wall socket nearby to carry out treatments. We will bring everything we need for the treatment. Spray Tan Tent - Dimensions :120cmLx120cmWx200cmH.
* Gift Vouchers : Are valid for 3 months and are redeemable against treatments and retail products. There are no cash alternative .
*Course Bookings : Are valid for 6 months. If you choose not to continue a course the monies owed can be exchanged for another treatment or retail product. The difference of monies owed is calculated by adding up the cost of each treatment received individually and remainder money left is what is owed.
*Shellac Removal : When applied by another company , removal by Retreat at Home is charged at £10.00 if another set is applied. Removal is only a 'free' treatment if Shellac has been applied and removed by Retreat at Home.
*Recommendations : We are extreemly grateful for your recommendations and to "Thank You" for spreading the word , we want you to enjoy 10% off your next treatment . This applies to every single new client Retreat at Home acquires from an existing Client. The 10% is valid on any treatment used within 3 months of the recommendation.
Cancellation Policy: We understand that you may need to change or cancel your booking. You can do this without any charge up to 24 hours before the booking. After that time, cancellation to a booking will incur a 50% charge .The cancellation policy still applies to treatment course bookings and gift vouchers, 50% of the treatment price will be redeemed from your voucher or course.
* To cancel or amend a booking please contact us on 07941865764 or email: firstname.lastname@example.org .